Atlassian announced the imminent release of the Jira Ops platform for monitoring problems in IT systems. The built-in tools will help to cope with them and prevent repetition. In addition, the company announced the purchase of the OpsGenie service, which is also supported in Jira Ops.
Atlassian called the platform a unified command center to coordinate the work of the IT team in case of serious incidents. The company has cited as an example a list of actions that require constant access to different tools:
- Referring to an instrument like OpsGenie to get more information from those who witnessed the incident.
- Slack-chat in real-time to identify the problem and find a solution.
- Informing customers about the incident through the Atlassian Statuspage.
- Processing the flow of client requests using Jira Service Desk.
- An appeal to Confluence and Jira Software to describe the problem after the fact and to monitor the execution of tasks related to the prevention of such incidents.
The Jira Ops platform provides access to all tools in one place. It collects information from "emergency" services - PagerDuty, xMatters, Slack, OpsGenie - and supports existing company products: Confluence, Jira Service Desk, Jira Software and Statuspage.
So, team members, having received an alert about the incident, can create tickets directly from the platform to collect more data about it. And if the information comes from Slack, the corresponding channel will receive a zapping message with a link to the ticket.
Soon, testing of the EAR version of the Jira Ops service will begin, and a full-fledged launch is scheduled for 2019.