BTC-e launched customer support

Now customers of BTC-e can try to solve a lot of issues
11 September 2017   2190

"Well-known" cryptocurrency exchange launched customer support service.

Service is available in two languages - Russian and English. Thru the ticket system, customers can solve these types of issues:

  1. 55% refund inquiries (up to 15.09.2017)
  2. Getting private keys to withdraw funds from pools
  3. Inquiries about received coins in the period from  25.07.17 to 1.08.17

Additionally, there is the list of issues, that can be solved on the new platform after the verification:

  1. 2FA unbind
  2. Email change
  3. Accounts banned before 25.07.2017
  4. Search for inputs and outputs by wire transfer (SEPA, SWIFT, etc)

Also, the administration of exchange adds that all users are credited with returns on PAMM accounts. However, in the comments under the news, it is noted that not all the information is displayed correctly.

Other users complain that they can not log in under the old login / password.

Coinbase to Expand Services for Asia

Among the services available now there are Coinbase Prime, Pro and Custody
22 January 2019   119

Coinbase, the leading US cryptocurrency company reported that from now on its professional trading and custodial platforms are available to institutional clients and investors with large volumes from the Asian region.

In particular, according to the Coinbase blog, users of Asia will have access to the option of depositing accounts and withdrawing funds using SWIFT transfers through non-US bank accounts.

In the past 12 months, hundreds of crypto-first hedge funds have launched around the world, and many hundreds more traditional institutions such as proprietary trading firms, family offices and endowments have begun actively trading digital assets. Coinbase’s suite of professional products — Coinbase Prime and Pro, Coinbase Custody — serves these customers, along with other participants in the market, like asset issuers, crypto exchanges, and miners.
 

Elliott Suthers

Coinbase

Among the services available there are Coinbase Prime, Coinbase Pro and Coinbase Custody, which also supports the steamer USDC.

In December 2018, Coinbase began to provide services to residents of the islands of Guernsey and Maine, as well as Lithuania, Iceland, Andorra and Gibraltar.