BTC-e launched customer support

Now customers of BTC-e can try to solve a lot of issues
11 September 2017   3168

"Well-known" cryptocurrency exchange launched customer support service.

Service is available in two languages - Russian and English. Thru the ticket system, customers can solve these types of issues:

  1. 55% refund inquiries (up to 15.09.2017)
  2. Getting private keys to withdraw funds from pools
  3. Inquiries about received coins in the period from  25.07.17 to 1.08.17

Additionally, there is the list of issues, that can be solved on the new platform after the verification:

  1. 2FA unbind
  2. Email change
  3. Accounts banned before 25.07.2017
  4. Search for inputs and outputs by wire transfer (SEPA, SWIFT, etc)

Also, the administration of exchange adds that all users are credited with returns on PAMM accounts. However, in the comments under the news, it is noted that not all the information is displayed correctly.

Other users complain that they can not log in under the old login / password.

Bakkt to Release Consumer App This Year

The app can be used for a wide range of tasks, e.g., crypto and securities trading, virtual goods purchase, etc
23 January 2020   99

Institutional Investor Platform Bakkt will release an app for retail investors this year, with which users can pay with cryptocurrency.

According to the president of Bakkt Adam White at the World Economic Forum in Davos, the application can be used for a wide range of tasks. In addition to trading cryptocurrencies, it will support various virtual “goods” like points of loyalty programs.

In addition, in the future it is possible to add securities trading, as well as the creation of a portal for shops and merchants. That is, the application will be more like a traditional fintech product like PayPal than a solution from a cryptocurrency exchange.

Although the Bakkt platform was originally created for institutional investors, the new director of Mike Blandina is very serious about entering the retail market. Earlier, he said that the application for retail investors should be released in the first half of 2020.

I do not think we are there yet. What gives me optimism is that we are seeing a lot of developer interest. I am confident that someone is going to find something.

 

Adam White

President of Bakkt

 White added that the cryptocurrency market is still underdeveloped.