BTC-e launched customer support

Now customers of BTC-e can try to solve a lot of issues
11 September 2017   3205

"Well-known" cryptocurrency exchange launched customer support service.

Service is available in two languages - Russian and English. Thru the ticket system, customers can solve these types of issues:

  1. 55% refund inquiries (up to 15.09.2017)
  2. Getting private keys to withdraw funds from pools
  3. Inquiries about received coins in the period from  25.07.17 to 1.08.17

Additionally, there is the list of issues, that can be solved on the new platform after the verification:

  1. 2FA unbind
  2. Email change
  3. Accounts banned before 25.07.2017
  4. Search for inputs and outputs by wire transfer (SEPA, SWIFT, etc)

Also, the administration of exchange adds that all users are credited with returns on PAMM accounts. However, in the comments under the news, it is noted that not all the information is displayed correctly.

Other users complain that they can not log in under the old login / password.

OKEx Ex-CEO to Intend to Raise $40M

Funds are needed for the new exchange called ACDX, which will offer  futures, options, revocable bear/bullish contracts and more
06 February 2020   648

Andy Cheung, who until recently was the operating director of the OKEx cryptocurrency exchange, will open a new derivative trading platform ACDX by the end of the first quarter, CoinDesk reports. The exchange will offer its clients futures, options, revocable bear / bullish contracts, debt contracts and fixed coupon notes.

One of our main goals for the exchange is to provide retail investors with ... structured products that are more commonly used by accredited crypto investors and wealth managers.

 

Andy Cheung

Former chief operating officer at OKEx

In the future, ACDX plans to reach a global level, but first of all it will gather a client base in Asia, using the connections of Cheung and partners in Hong Kong and China. In preparation for the launch, she intends to raise $ 40 million through the sale of tokens and shares in her business to crypto funds, private investment firms and family capital management companies in Europe and Asia. 

We have over $4 million so far and most of the money comes from our own funds. We are in talks with potential investors and likely to announce new investments in the next two months.

 

Andy Cheung

Former chief operating officer at OKEx

To date, ACDX has hired more than 25 employees, including eight developers who are preparing the trading platform for launch.