BTC-e launched customer support

Now customers of BTC-e can try to solve a lot of issues
11 September 2017   2221

"Well-known" cryptocurrency exchange launched customer support service.

Service is available in two languages - Russian and English. Thru the ticket system, customers can solve these types of issues:

  1. 55% refund inquiries (up to 15.09.2017)
  2. Getting private keys to withdraw funds from pools
  3. Inquiries about received coins in the period from  25.07.17 to 1.08.17

Additionally, there is the list of issues, that can be solved on the new platform after the verification:

  1. 2FA unbind
  2. Email change
  3. Accounts banned before 25.07.2017
  4. Search for inputs and outputs by wire transfer (SEPA, SWIFT, etc)

Also, the administration of exchange adds that all users are credited with returns on PAMM accounts. However, in the comments under the news, it is noted that not all the information is displayed correctly.

Other users complain that they can not log in under the old login / password.

Poloniex to Suspend Operations for Few Hours

Representatives of the exchange say users' funds will be completely safe during maintenance
21 February 2019   86

The cryptocurrency exchange Poloniex has announced maintenance, which will begin on February 22 at 22 UTC. The trading platform will be unavailable for several hours.

Representatives of the exchange claim that the users' funds will be completely safe. Technical work associated with the modernization and transition "to the best data centers, which will increase the reliability of the platform and increase uptime."

Also in Poloniex noted that the trade orders of users will not be canceled.

Recall, recently Poloniex has added to the listing of privacy-oriented cryptocurrency Grin.