CEX. IO, which trade around 0.33% of BTC/USD (according to Coinmarketcap) worldwide and points itself as "The leading Bitcoin exchange" temporarily stopped new users registration.
New User Registrations Are Temporarily Suspended https://t.co/flSBLFMcPW
— CEX.IO (@cex_io) 21 декабря 2017 г.
In order to deliver the best service to our existing users, we have decided to undertake the following measures:
- Temporarily pause the registrations of new users, until we can guarantee the decent response time to each and every ticket or a verification request.
- Increase the support efficiency by extending the support team and adding several new communication channels.
CEX. IO Team
According to official blog, there is "additional pressure on our support and verification teams" and this led to above mentioned suspention. CEX team also asks users to be patience and don't create additional tickets for the same matter. There is no info in the blogpost on the terms of suspention.