Coinbase launches live phone support

The largest company in the Bitcoin industry, Coinbase, launches live phone support for users
21 September 2017   657

Coinbase, a digital asset exchange company headquartered in San Francisco, CA, is believed to draw plenty of criticism this year. However, the company tries its best to keep its chin up and to move towards improvments. 

Thus, the largest company in the Bitcoin industry launches live phone support for users.

Accoding to the team, this step is part of an overall strategy to improve the quality of customer support and turn Coinbase into the most reliable and easy-to-use platform for exchanging digital currencies.

From now on, the customers can call +1 (888) 908-7930 in order to be provided with support. 

As reported, initially, phone support will be available to customers Monday through Friday, 8 A.M. to 5 P.M. Pacific Time, and phone agents will be able to help with:

  • Trust and safety issues including the ability for customers to lock down their account in cases where they suspect their account may have been compromised
  • ID verification issues
  • Limit increases

However, phone agents will be unable to assist with account-specific inquiries such as:

  • The status of a specific purchase or sale of digital currency
  • The status of a specific deposit or withdrawal of digital currency
  • Questions about a customer’s account history

Genesis Conference to be Held in London

Genesis Conference will cover research and development, regulation, economics and applications issues, taking place in London on February 22
22 February 2018   73

Genesis London Conference will take place on February 22, tackling the most pertinent issues in blockchain space: research and development, regulation, economics and applications.

Genesis London is a platform for researchers, developers and generally anyone interested in blockchain, and its priority is to share knowledge, facilitate productive discourse and filter out the hype.

Location: The CityPoint building, 1 Ropemaker St, London, EC2, UK
Date and time: 9:30AM - 8PM, February 22, 2018

The agenda of the conference includes Privacy and Confidentiality Techniques for Blockchains; Permissioned Business Blockchain Applications and Use-cases; Scalable, Transparent and Post-quantum Secure Computational Integrity, with Applications to Cryptocurrencies; A Rational Protocol Design Treatment of Bitcoin, and more.

The headline speakers include Patrick de Laive, co-founder of TNW; Margarita Khartanovich, head of insight at Binary District; Jack Gavigan, chief operating officer at ZCash; Jeremy Kahn, technology writer for Bloomberg, and many more.