Coinbase launches live phone support

The largest company in the Bitcoin industry, Coinbase, launches live phone support for users
21 September 2017   2392

Coinbase, a digital asset exchange company headquartered in San Francisco, CA, is believed to draw plenty of criticism this year. However, the company tries its best to keep its chin up and to move towards improvments. 

Thus, the largest company in the Bitcoin industry launches live phone support for users.

Accoding to the team, this step is part of an overall strategy to improve the quality of customer support and turn Coinbase into the most reliable and easy-to-use platform for exchanging digital currencies.

From now on, the customers can call +1 (888) 908-7930 in order to be provided with support. 

As reported, initially, phone support will be available to customers Monday through Friday, 8 A.M. to 5 P.M. Pacific Time, and phone agents will be able to help with:

  • Trust and safety issues including the ability for customers to lock down their account in cases where they suspect their account may have been compromised
  • ID verification issues
  • Limit increases

However, phone agents will be unable to assist with account-specific inquiries such as:

  • The status of a specific purchase or sale of digital currency
  • The status of a specific deposit or withdrawal of digital currency
  • Questions about a customer’s account history

SEC to Accuse Veritaseum ICO of Fraud

SEC believes that project's tokensale, thru which it raised $14.8M back in 2017-2018 had a signs of scam and company misled the investors
14 August 2019   346

The U.S. Securities and Exchange Commission (SEC) has sued New Yorker  and Veritaseum-related companies that have been caught by the agency in conducting an unregistered ICO with signs of fraud. It is reported by Cointelegraph.

According to documents published on the network, the SEC intends to hold Reggie Middleton accountable and immediately freeze the assets of Veritaseum Inc. and Veritaseum LLC.

The Commission claims that the defendants raised about $ 14.8 million through an initial coin offering (ICO) in 2017 - early 2018. At the same time, many investors were misled, as the company distorted information about the conditions of the token sale and deliberately hid some significant details.

The American regulator claims that the project still has about $ 8 million of illegally raised funds. According to the SEC, these assets must be frozen immediately.

Amid this news, the Veritaseum (VERI) rate has fallen by 70%. Now the coin is trading near the $ 5 mark, although at the beginning of 2018 its rate was approaching $ 500.

Veritaseum was created as a financial p2p platform, involving the movement of capital without traditional intermediaries. Also, VERI was positioned as a utility token for use in consulting services and access to various research works.

In 2017, Veritaseum blockchain startup fell victim to hackers, having lost $ 8.4 million from ICO investors.