Coinbase launches live phone support

The largest company in the Bitcoin industry, Coinbase, launches live phone support for users
21 September 2017   1211

Coinbase, a digital asset exchange company headquartered in San Francisco, CA, is believed to draw plenty of criticism this year. However, the company tries its best to keep its chin up and to move towards improvments. 

Thus, the largest company in the Bitcoin industry launches live phone support for users.

Accoding to the team, this step is part of an overall strategy to improve the quality of customer support and turn Coinbase into the most reliable and easy-to-use platform for exchanging digital currencies.

From now on, the customers can call +1 (888) 908-7930 in order to be provided with support. 

As reported, initially, phone support will be available to customers Monday through Friday, 8 A.M. to 5 P.M. Pacific Time, and phone agents will be able to help with:

  • Trust and safety issues including the ability for customers to lock down their account in cases where they suspect their account may have been compromised
  • ID verification issues
  • Limit increases

However, phone agents will be unable to assist with account-specific inquiries such as:

  • The status of a specific purchase or sale of digital currency
  • The status of a specific deposit or withdrawal of digital currency
  • Questions about a customer’s account history

Line to Launch Bibox Exchange in Singapore

Bitbox supports 28 digital currencies, including Bitcoin, Ethereum, USDT, XRP, Litecoin, Ethereum Classic, Bitcoin Cash, Bitcoin Gold, MonaCoin, Qtum and Golem
16 July 2018   109

One of the most popular messengers in Asia Line has launched a Bitbox exchange in Singapore. Trading on the platform started this morning and is limited to pairs with crypto-currencies, Cryptovest reports.

Bitbox supports 28 digital currencies, including Bitcoin, Ethereum, USDT, XRP, Litecoin, Ethereum Classic, Bitcoin Cash, Bitcoin Gold, MonaCoin, Qtum and Golem.

BITBOX is only for trading cryptocurrencies (Digital Tokens). Fiat currencies (USD, KRW, etc.) cannot be exchanged on BITBOX.
 

Bitbox Website

Bitbox charges a 0.1% commission and supports 15 languages, including English, Korean, Chinese, Spanish, French and German. In Russia, the US, Japan and some other countries, the exchange is not available.

At the beginning of the year, Line Group applied for a license to the Japan Financial Services Agency, but the process dragged on because of tightening of the regulator's requirements in the light Coincheck exchange hack. All crypto exchange, wishing to provide services in the Japanese market, are required to obtain permission from the local regulator.

Currently, Line is also in the process of obtaining a license in the US. The company decided to open its first trading platform for crypto-currencies in Singapore, as this city-state adheres to a progressive approach to the regulation of the digital currency sphere.

With cryptocurrency, we are going to take our challenge in financial services global.
 

Takeshi Idezawa

CEO, Line

In May, Line Group denied rumors that it intends to release its own token and distribute it through the ICO. Every month Line is used by about 200 million people. The messenger is extremely popular in Japan, South Korea and Thailand.