Coinbase, a digital asset exchange company headquartered in San Francisco, CA, is believed to draw plenty of criticism this year. However, the company tries its best to keep its chin up and to move towards improvments.
Thus, the largest company in the Bitcoin industry launches live phone support for users.
Excited to announced we've launched live phone support for customer trust and safety cases https://t.co/6rbYSt9iXM
— Coinbase (@coinbase) September 20, 2017
Accoding to the team, this step is part of an overall strategy to improve the quality of customer support and turn Coinbase into the most reliable and easy-to-use platform for exchanging digital currencies.
From now on, the customers can call +1 (888) 908-7930 in order to be provided with support.
As reported, initially, phone support will be available to customers Monday through Friday, 8 A.M. to 5 P.M. Pacific Time, and phone agents will be able to help with:
- Trust and safety issues including the ability for customers to lock down their account in cases where they suspect their account may have been compromised
- ID verification issues
- Limit increases
However, phone agents will be unable to assist with account-specific inquiries such as:
- The status of a specific purchase or sale of digital currency
- The status of a specific deposit or withdrawal of digital currency
- Questions about a customer’s account history