Coinbase undergoing major issues

Website of Coinbase digital asset platform has been down for some time and the users are still not able to log in and make transactions
29 November 2017   828

Coinbase, a digital asset broker headquartered in San Francisco, California, is currently undergoing performance issues which was noticed by a huge amount of customers using the platform, who were not able to use the website, to log in to the system or to make transations.

This is the message which was displayed to the users while they were trying to log in to the website:

Coinbase system errorCoinbase website error

The company published an update on Coinbase Status page stating that they are investigating performance issues on Coinbase.com and are working to resolve them and promising to update the users of any news concerning the issues.

Coinbase status towards performance issuesCoinbase Status message towards performance issues

Half an hour later another message was published on Coinbase Status page, where it was claimed that the reason for performance issues was identified and the team is working on fixing the problem.

Coinbase service unavailable screenshotCoinbase service unavailable screenshot

In the meantime, Coinbase website still does not work showing the message that service is unavailable and is being maintained at the moment, and the users remain worried about the safety of their cryptoassets.

Coinbase Confirmed Multiple Charge Issue

Some users were charged for up to x17; Coinbase reports these charges "are in the process of being refunded"
16 February 2018   43

After numerous complaints from users of Reddit, the popular platform for buying Crypto-currency Coinbase confirmed the presence of a bug in the system, because of which the payment for the same purchases was written off several times, in some cases up to 17 times.

We can confirm that the unexpected charges are originating from our payment processing network, and are related to charges from previous purchases. To the best of our knowledge, these unexpected charges are not permanent and are in the process of being refunded. We are running joint investigations with all parties involved, and will provide updates as we receive them.
We are actively investigating some reports from our customers about unexpected credit or debit card charges appearing on their statements from previous Coinbase purchases.
 

Coinbase Team

This is what affecte users say:

So coinbase hacked?

i noticed double charges posts but 17x what the fuck....2x is a CB mistake, 17x is a hack...

only thing that makes sense... calling bank.. and making a CB ticket...
 

thepokernit on Reddit

The company does not specify exactly what the bug was caused, but reports that it is solving the problem, and asks users to report all the unplanned charges in the discussion at Reddit.