Dialpad to Raise $50m to Expand Conversational AI

Funds are planed to be spent on strengthen and expand its AI services to additional products, including enterprise video chat service UberConference
17 July 2018   995

Tech company Dialpad reported on the closure of a $50 million funding round. Funds are planed to be spent on strengthen and expand its conversational AI services to additional products, including enterprise video chat service UberConference. This is reported by VentureBeat.

Dialpad uses VoiceAI from acquired TalkIQ into UberConference, Dialpad phone replacement, and offerings for call center customer service agents. VoiceAI can:

  • provide coaching tips
  • determine whether the person on the other end of a phone or video call is happy with what they’re hearing
  • automatically generate action items from meetings and speech-to-text transcripts.

Evolving from a product standpoint, we’ll be adding multiparty video to it [UberConference] shortly. Beyond that, we will be adding the same AI pieces to it that are in Dialpad and Dialpad Call Center. Having a unified artificial intelligence experience lets a business have much better visibility into how the business is being run, how they’re talking about their products, how their sales and support reps are providing support.
 

Craig Walker

CEO, Dialpad

Earlier Walker founded GrandCentral, a VoIP company acquired by Google in 2007 that would become Google Voice.

Iconiq Capital, Andreessen Horowitz, Amasia, Scale Ventures, and Section 32 took part in the investment. It follows a $17 million round last September. Since its launch in 2011, Dialpad has raised $120 million.

Funding will also be used to grow the company’s headcount by 100 employees. At the moment, it has 275 employees. 

AI to Recognize Text Written by Invisible Keyboard

Developers said they tried to increase the typing speed on the on-screen keyboards
06 August 2019   185

Korean developers have created an algorithm that recognizes text printed on an imaginary keyboard on a touchscreen. Such a “keyboard” is not tied to a specific area on the screen, and the “keys” are not limited to clear squares.

As a result, a person types blindly in a QWERTY layout without thinking about where the keyboard should be and whether it got into the key.

Imaginary Buttons Press CloudsImaginary Buttons Press Clouds

According to the developers, they tried to increase the typing speed on the on-screen keyboards. The on-screen keyboard, unlike the hardware keyboard, does not offer feedback that confirms pressing. There is a risk to miss and not press the desired button. Because of this, people endlessly stare at the screen and eventually print more slowly.

The new algorithm allows you not to worry about this, you can enter text from memory, and the keyboard with 96% accuracy will guess what the person wanted to say. Tests have shown that the average typing speed on an imaginary keyboard is slightly less than on a hardware keyboard: 45 words per minute versus 51.