Tech company Dialpad reported on the closure of a $50 million funding round. Funds are planed to be spent on strengthen and expand its conversational AI services to additional products, including enterprise video chat service UberConference. This is reported by VentureBeat.
Dialpad uses VoiceAI from acquired TalkIQ into UberConference, Dialpad phone replacement, and offerings for call center customer service agents. VoiceAI can:
- provide coaching tips
- determine whether the person on the other end of a phone or video call is happy with what they’re hearing
- automatically generate action items from meetings and speech-to-text transcripts.
Evolving from a product standpoint, we’ll be adding multiparty video to it [UberConference] shortly. Beyond that, we will be adding the same AI pieces to it that are in Dialpad and Dialpad Call Center. Having a unified artificial intelligence experience lets a business have much better visibility into how the business is being run, how they’re talking about their products, how their sales and support reps are providing support.
Earlier Walker founded GrandCentral, a VoIP company acquired by Google in 2007 that would become Google Voice.
Iconiq Capital, Andreessen Horowitz, Amasia, Scale Ventures, and Section 32 took part in the investment. It follows a $17 million round last September. Since its launch in 2011, Dialpad has raised $120 million.
Funding will also be used to grow the company’s headcount by 100 employees. At the moment, it has 275 employees.