Ledger reported that customers who ordered its new device model Nano X, will have to wait longer than the previously announced period.
Due to unexpected production issues that surfaced at the last moment, we are sorry to let you know that our Ledger Nano X units will not be shipped this week as expected. We are doing everything we can to get our Nano X units shipped as soon as possible, but as of today, we are delayed by at least one month and possibly more. We will keep you updated as we learn more
Until today on the order page Ledger Nano X it was reported that the first owners will receive new devices in early April. According to the updated information on the same page, it will not happen until the end of May.
The company explains that it received parts that were to be used to assemble the first batch of wallets, but was forced to reject them, as they did not meet its quality standards. This in turn led to a violation of the terms.
As an apology for the incident, Ledger will add the Nano S wallet to customers' orders that ordered Nano X before today's notice. Additional wallet is proposed to be used as a backup for the main device.
At the beginning of the month, a bug was detected, due to which the Monero application on the Nano S wallets did not work correctly, which in some cases could lead to a loss of cryptocurrency.