Poloniex accounts display incorrect amounts, users have problems with account management

Canceled orders on Poloniex do not return money back to the accounts, users report losing control of their accounts due to alerts “spazzing out”
18 January 2018   585

Since yesterday there were reports on Poloniex's unofficial subreddit about platform not returning the funds for canceled orders. All started with one user expressing his displeasure with the fact, and quickly grew to a whole new level with several more complaints added in the span of the day. Poloniex even responded on their official Twitter account that investigation is ongoing into the malfunction.

But there is more. There surfaced a report by a users, whose accounts balance just glitched out and is displaying inaccurate or outright negative amounts. For example, one user reported strange happenings with his margin account. By themselves the positions show correct values, but account as a whole is under 16% margin and is full of alerts. Thankfully, no assets are liquidated even under “Forced Liquidation” alert, but the ability to manipulate anything is lost. Poloniex replied to that issue as well, saying that everything will be corrected in short order.

All of that contributes to a series of problems with Poloniex, which have been amounting already for over a year. Customer service is swamped with tickets and the response times are getting longer. There were complaints about one ticket remaining unanswered for 158 days. And withdrawal times are even stranger. Some users have to wait for a month or more to get access to their own money, despite asking the support service for assistance.

Poloniex and HitBTC to Suspend ERC-20 Tokens Support

This decision is caused by the "BatchOverFlow" bug, recently discovered by the Coinmonks
25 April 2018   191

HitBTC reported the suspension of withdrawal of funds in ERC-20 tokens. The Poloniex exchange, in addition to withdrawal, limited the possibility of replenishing accounts with ERC-20 tokens. Both sites explain these measures by the need to conduct a check after the appearance of information about the bug "batchOverflow".

Poloniex Twitter
Poloniex Twitter
HitBTC Twitter
HitBTC Twitter
 

Earlier a similar decision was taken by the OKEx exchange.

At the beginning of the week it became known that the attacker, using the above-mentioned bug, was able to still 8 vigitillion of BEC tokens.

In addition, according to the information on the network, the bug does not affect contracts for projects that use the popular SafeMath library.