Since yesterday there were reports on Poloniex's unofficial subreddit about platform not returning the funds for canceled orders. All started with one user expressing his displeasure with the fact, and quickly grew to a whole new level with several more complaints added in the span of the day. Poloniex even responded on their official Twitter account that investigation is ongoing into the malfunction.
But there is more. There surfaced a report by a users, whose accounts balance just glitched out and is displaying inaccurate or outright negative amounts. For example, one user reported strange happenings with his margin account. By themselves the positions show correct values, but account as a whole is under 16% margin and is full of alerts. Thankfully, no assets are liquidated even under “Forced Liquidation” alert, but the ability to manipulate anything is lost. Poloniex replied to that issue as well, saying that everything will be corrected in short order.
All of that contributes to a series of problems with Poloniex, which have been amounting already for over a year. Customer service is swamped with tickets and the response times are getting longer. There were complaints about one ticket remaining unanswered for 158 days. And withdrawal times are even stranger. Some users have to wait for a month or more to get access to their own money, despite asking the support service for assistance.