Last week, owners of unverified accounts on the Poloniex began to complain that their funds had been frozen. The number of complaints in social networks and on forums is growing, and some users who were able to verify their accounts through an automated system also report that they can not trade or gain access to the money. This is reported by Bitcoin.com.
In December, the Poloniex exchange reported that all its users are required to undergo verification in order to maintain access to their accounts in the first quarter of 2018. In February, the exchange was purchased by the American payment company Circle. Many believe that the requirement to verify accounts is related to this deal, as the new owner of the exchange carefully approaches the issue of identifying users of their products and combating money laundering. Last week many unverified users of Poloniex lost access to their accounts, and the exchange meets them with the following message:
In one of the discussions on Reddit, complaints begin to accumulate about the verification process itself. So, user u / PauleeWorli writes that he still can not access his account, despite having completed all the necessary procedures.
I am a ‘legacy’ user on Poloniex and I was told to verify today when I logged in. I did that and promptly got an email reply saying I had been verified — My profile now says I have a ‘level 3 verification’ — the type that allows $25,000 per day. But when I go to trade it tells me ‘account frozen’ when I try to place an order. I did make a ticket and then checked Twitter and it seems many people have the same ‘now verified but still frozen’ problem. Can anyone help me here please?
PauleeWorli at Reddit
Other users write that they weren't warned in advance that accounts will be immediately blocked.
Something is wrong, Poloniex, I clearly remember you giving warning before 2018 saying after disabling “TRADING” legacy accounts would be able to WITHDRAW their coins. Freezing suddenly? I didn’t even get an email with time limit!
There are a lot of customers on Twitter complaining about this frozen accounts. At the moment there are no official comments from the exchange itself.