Twitter support sometimes manages to surprise everyone with, let's say, strange actions. Now, they decided to ban one of the largest cryptocurrency exchanges – Kraken. The main account @krakenfx is unaffected, but @krakensupport account was suspended due to unspecified “multiple or repeat violations of the Twitter Rules”.
If Kraken is to be believed, and we don't have any indication of the contrary, Twitter support decided to ban Kraken Support account for repeated warnings about scammers, who pretended to be part of the Kraken team with the usual adage of “send us money and get even more money back”. Being the victim of such a fraud didn't agree with Kraken very much, so they decided to warn users via their support account. And Twitter, without investigating who was in the wrong, just banned them.
Quite an interesting story it seems be because even now the accounts of scammers with promises of a giveaways and multiple fake tweets about receiving coins in return are still functional. And Kraken Support, who tried to warn its users about the fraud, is permanently banned. Even under the post about the ban on @krakenfx sprang up several of these shady reply tweets about giveaways, and still clueless Twitter support is sitting on their hands and doing nothing despite numerous spam strikes on the posts.
The campaign against “fake news” on Twitter is still ramping up, maybe even getting some positive results, but is it worth it, if so much common spam get through? And while spam is bad by itself, why not look closer in cases such as this one, at least to correctly determine, who is responsible for ”rule violation”?
As of now, the @krakensupport is back in action, so at least the justice was served, but the trend is worrying, to say the least.