Exodus, the cryptocurrency and bitcoin wallet announced on November 11 that exchanges involving BTC would be temporarily disabled due to Bitcoin network congestion. It was stated that will be no opportunity to operate with Bitcoin until the network returns to normal.
This morning we had problems processing exchanges involving Bitcoin. We have temporarily shut-down Bitcoin for exchange. Please email us at support [AT] exodus.io if your exchange didn't process. We expect to reevaluate the situation later today.
— Exodus (@exodus_io) 11 ноября 2017 г.
Although the problem was promised to be dealt with by November 12, the Bitcoin trading pairs still remain disabled. Exodus claimed in the official twitter account that Bitcoin network fees are the highest they have ever seen and that a lot of transactions still need hours more to confirm. Regarding the exchanges failing at an unacceptable rate, exchange feature for Bitcoin trading pairs was decided to be suspended.
As far as the problem is still relevant, there was published a message to the community in Exodus account on Medium, where it was stated that the parabolic rise of Bitcoin Cash had a serious impact on the Bitcoin network and fewer miners on the Bitcoin blockchain made transactions more expensive.
This was a painful decision for us, as we were fully aware of the market situation; but at the same time, we couldn’t risk your funds getting stuck in the worst Bitcoin traffic jam. It’s worth noting the only income stream of Exodus is a small commission we get after ShapeShift exchanges, but we decided to prioritize user safety over commercial interest.
Exodus team apologised for all inconveniences, promising to increase support efforts and reply with a solution to all users within 48 hours. They opened a direct channel to ShapeShift, and promised to deliver the funds back to the wallet as quickly as possible and to cover all related costs.
Moreover, Exodus pledged to add as many support engineers to their team as necessary, to improve the connection to ShapeShift, to work on integrating alternative exchange platforms, and to add a new feature which will warn users of “surge pricing” in case of similar network issues in the future.